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Terms and Conditions

Last updated 26 October 2026

TERMS & CONDITIONS

Silk Nagri

Effective Date: 26 October 2026
Last Updated: 26 October 2026

1. About Us

These Terms & Conditions ("Terms") govern your use of the Silk Nagri website and purchases made through our website, WhatsApp or other sales channels operated by us.

The business operating under the trading name Silk Nagri is:

  • Registered legal name: SILK NAGRI FOR ONLINE SELLING
  • Trading name: Silk Nagri
  • Trade licence number: 1578813
  • Licensing authority: Invest In Dubai
  • Registered business address: Area Naif, Villa/Apartment No. 1106
  • Email: info@silknagri.com
  • WhatsApp / Telephone: +971 56 360 5383
  • Website: https://silknagri.com/

In these Terms, "Silk Nagri", "we", "us" and "our" refer to the business identified above. "You" and "your" refer to any person visiting our website, contacting us or purchasing our products.

Address clarification: The registered business address should be verified against the official trade licence and completed with any missing details before publication.

2. Acceptance of These Terms

By using our website or placing an order with Silk Nagri, you agree to these Terms, subject to your rights under applicable law.

Please read these Terms before placing an order. If you do not agree with them, you should not use the website to place an order.

These Terms should be read together with our Privacy Policy and any applicable Returns and Refunds Policy.

Nothing in these Terms excludes, restricts or overrides any consumer right that cannot lawfully be excluded or restricted under applicable UAE law.

3. Products and Saree Descriptions

We make reasonable efforts to ensure that the product photographs, descriptions and information displayed on our website accurately represent the sarees we offer.

However, the following variations may occur:

  • Colour differences: Colours may appear slightly different depending on your screen, device settings, lighting and photographic conditions.
  • Handwoven characteristics: Handwoven sarees may have minor variations in weave, texture, colour or finish arising from the nature of the craft.
  • Product details: Fabric composition, zari type, origin, authenticity, certifications and other material claims will be stated only where supported by information available to us.

Minor variations inherent in a handwoven product do not automatically mean that the product is defective. However, this does not exclude your rights if a product is faulty, materially different from its description or otherwise fails to meet applicable legal requirements.

If you require additional information or photographs before purchasing, please contact us on WhatsApp.

4. Product Availability

All orders are subject to product availability and confirmation by Silk Nagri.

Product photographs or listings do not guarantee that a particular saree remains available for purchase.

If a product becomes unavailable after you enquire or place an order, we will inform you and discuss the available options. Where payment has already been received for an order that cannot be fulfilled, any applicable refund will be handled in accordance with the agreed transaction and applicable law.

5. How Ordering Works

Orders may be initiated through our website, including the "Order on WhatsApp" feature, or through direct communication with our team.

The general ordering process is:

  1. Select a saree or contact us with the product you are interested in.
  2. We confirm availability, the applicable price, delivery charges and the expected delivery date or timeframe.
  3. We communicate any relevant order conditions before you confirm the purchase.
  4. Your order becomes confirmed when you share the address details to us.
  5. We provide an appropriate invoice, receipt or other transaction confirmation in accordance with applicable requirements.

An enquiry or WhatsApp conversation alone does not necessarily constitute an accepted order. The order confirmation and any agreed terms will determine when the purchase is concluded, subject to applicable law.

Please check the product details, quantity, delivery address, price and delivery charges before confirming your order.

6. Prices, Currency and Taxes

The price applicable to an order will be communicated to you before you confirm the purchase.

The following business details must be confirmed before this section is finalised:

  • Currency: AED
  • VAT treatment: We are not eligible for VAT yet.
  • Delivery charges: Communicated before order confirmation.

Any applicable taxes and charges will be disclosed in accordance with applicable law.

Where VAT applies, it will be charged and documented as required by the applicable UAE tax rules.

We reserve the right to correct genuine pricing or listing errors before an order is accepted. If an error affects an order that has already been accepted or paid for, we will contact you to resolve the matter in accordance with applicable law. We will not use this clause to avoid an existing legal obligation.

7. Payment Terms

Silk Nagri may accept different payment methods depending on the order and the arrangements available. These may include cash, bank transfer and payment links or online payment gateways.

The specific payment method available for your order will be confirmed before you complete the purchase.

We will not ask you to send payment card details, banking passwords, PINs or one-time passwords through WhatsApp or ordinary chat messages.

Where a third-party payment provider is used, its applicable terms and security procedures may also apply.

The exact payment providers and the point at which payment must be completed to confirm an order remain to be confirmed by Silk Nagri.

8. Invoices and Receipts

Silk Nagri will provide invoices, receipts or other transaction documentation as required by applicable law and the nature of the transaction.

The form of documentation provided, including electronic or paper format, will depend on the applicable requirements and our operational arrangements.

Where VAT applies, tax invoices or other required tax documents will be issued in accordance with applicable UAE tax legislation.

9. Stitching, Alterations and Customisation

Service availability: TO CONFIRM.

Silk Nagri must confirm whether it offers blouse stitching, fall and pico, tailoring, alterations or other customisation services.

If such services are offered, their availability, price, measurements, expected completion time and any specific customer instructions will be communicated before the order is confirmed.

Where a product is made, stitched or altered to your specifications, any applicable cancellation or return restrictions will be communicated before you place the order and will remain subject to applicable consumer protection law.

Customisation does not remove any legal rights you may have in relation to defective, incorrectly supplied or non-conforming goods.

10. Delivery

Delivery availability, charges and estimated delivery times will be communicated before order confirmation.

The following details remain to be confirmed:

  • Delivery areas: UAE
  • Typical delivery timeframe: 5-15 Days
  • International delivery availability: Yes
  • International customs duties and import taxes: Customer Will Pay.

Delivery dates and timeframes communicated to you are estimates unless expressly agreed otherwise. If a material delay occurs, we will communicate with you and address the matter in accordance with applicable law.

Please ensure that the delivery address and contact details you provide are accurate.

If a delivery attempt fails because the address or contact details are incorrect or the recipient is unavailable, we may need to arrange another delivery attempt. Any additional charges will be communicated transparently and applied only where lawful and appropriate.

Nothing in this section excludes any legal responsibility we have for delivery, loss, damage or failure to supply an order as agreed.

11. Order Cancellations

Cancellation deadline and procedure:

To request cancellation, contact us as soon as possible through WhatsApp at +971 56 360 5383 or email info@silknagri.com.

Whether an order can be cancelled without charge may depend on whether it has been accepted, prepared, customised or dispatched, together with the applicable terms and legal requirements.

Any cancellation charges, restrictions or refund conditions must be communicated before the order is confirmed, where required by law.

Nothing in this section removes any cancellation or other consumer right available under applicable UAE law.

12. Returns, Exchanges and Refunds

Returns, exchanges and refunds will be handled in accordance with our published Returns and Refunds Policy and applicable UAE law.

If a saree arrives damaged, defective, materially different from its description or otherwise does not conform to the agreed order, please contact us promptly with your order details and, where possible, photographs of the issue.

We will assess the issue and explain the available resolution in accordance with applicable law.

Any change-of-mind return conditions, exclusions, deadlines, shipping arrangements and refund processing periods must be set out in our separate Returns and Refunds Policy before publication.

Nothing in these Terms limits mandatory consumer rights or remedies available under applicable UAE law.

13. Wholesale and Bulk Orders

Wholesale, bulk and business-to-business orders may be subject to separate written or electronically recorded arrangements agreed between Silk Nagri and the customer.

Such arrangements may cover minimum quantities, pricing, payment schedules, delivery, customisation, cancellation and other order-specific conditions.

Any separately agreed terms will apply to the relevant order to the extent they are valid and consistent with applicable law.

14. Customer Reviews

Customer reviews displayed on our website represent the views of the individuals who submitted them and do not necessarily represent the views of Silk Nagri.

We publish reviews only with the customer's permission.

We may decline to publish or may remove content that is unlawful, abusive, misleading, irrelevant to our products or otherwise inappropriate, subject to applicable law.

We will not knowingly present a fabricated review as genuine customer feedback. Where we invite reviews or verify purchases, we will handle the associated personal data in accordance with our Privacy Policy.

15. Intellectual Property

Unless otherwise stated, the website's text, product descriptions, original photographs, logo, branding, graphics and other content are owned by Silk Nagri or used under appropriate permission or licence.

You may browse the website and use its content for personal, non-commercial purposes in connection with considering or purchasing our products.

You must not reproduce, distribute, commercially exploit, modify or republish our protected content without the relevant owner's permission, except where permitted by law.

Third-party names, trademarks, photographs and other content remain the property of their respective owners.

If you believe that material on our website infringes your rights, please contact us with sufficient information for us to review the matter.

16. Website Use and Security

You agree not to misuse the website, attempt unauthorised access to our systems, interfere with website functionality, introduce malicious code or use the website for unlawful purposes.

We may take reasonable measures to protect the website and our customers against misuse, fraud and security threats.

We aim to keep the website available and accurate but do not guarantee uninterrupted access or that every technical error will be immediately corrected.

Nothing in this section excludes liability that cannot lawfully be excluded.

17. Privacy and Personal Data

Our collection and handling of personal data are explained in our Privacy Policy.

We may process information such as your contact details, delivery address, order information and relevant communications to respond to enquiries, process purchases, arrange delivery, handle complaints and meet legal obligations.

Our Privacy Policy explains applicable data-related practices and how you may contact us about your personal information.

18. Responsibility and Consumer Rights

Silk Nagri is responsible for supplying products in accordance with the accepted order and applicable legal requirements.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, negligence or other matters where such exclusion or limitation is prohibited by law.

Nothing in these Terms excludes, restricts or waives any mandatory rights or remedies available to consumers under applicable UAE law.

19. Events Beyond Our Reasonable Control

If an event beyond our reasonable control materially affects our ability to fulfil an order, we will take reasonable steps to notify you and explain the effect on the order.

Any resulting delay, cancellation, refund or other remedy will be addressed in accordance with the agreed transaction and applicable law.

This section does not automatically excuse a failure to meet a legal obligation.

20. Governing Law and Disputes

These Terms are governed by the applicable laws of the United Arab Emirates.

The specific emirate and court jurisdiction applicable to disputes must be confirmed in light of Silk Nagri's licence, establishment and the nature of the transaction.

Emirate and jurisdiction:

Any dispute will be handled by the competent UAE court or other legally authorised dispute-resolution body with jurisdiction over the matter.

Nothing in this section prevents a consumer from exercising a mandatory right to bring a claim before a competent authority or court where applicable law permits.

21. Changes to These Terms

We may update these Terms to reflect changes in our products, business practices, website functionality or applicable legal requirements.

The latest version will be published on this page with an updated "Last Updated" date.

The terms applicable to an accepted order will be those agreed for that transaction, subject to any valid subsequent agreement and applicable law.

22. Contact Us

For product enquiries, orders, cancellations, complaints or questions about these Terms, please contact Silk Nagri: